Unless agreed otherwise, coverage starts when I show up at the shoot location at the pre-arranged time.  This is when I start shooting.  The only excception is Surprise Proposals.  With Proposals, I need to be on site 30 minutes before you arrive and this is when the clock starts.

I am flexible and don't mind rescheduling.  However, I live 1 hour away from downtown Queenstown.  For this reason, if you wish to reschedule, I need at least 1.5 hours notice.  If given less than 1.5 hours notice, coverage will start from the previously arranged time.

I may be able to pick you up before and drop you off after your shoot.  However, if I do so coverage will start from the time I pick you up and finish when I drop you off.  

Keep in mind that Queenstown traffic can be murder so a "simple 15 minute drop-off" often adds an hour or more to my day.

I expect to deliver a minimum of 50 professionally edited images per hour of shooting.  I will deliver them electronically with no watermark.

Note that I can provide prints and albums on requeet.  Please enquire for more info.

The short answer is no, I don't provide RAW images to my clients.  For the long answer, check out this blog post I wrote.

I deliver stupidly fast.  Like delivering full wedding edits the next day kind of stupidly fast.  But it does depend upon my other work and I do require payment in full before I deliver the full edit.

Expect a turnaround of 2 - 3 days in most cases.

You cancel for any reason up to 24 hours before the shoot and I will refund your deposit, no questions asked.  

In short, no.   It's not that I'm a Prima Donna.  it's just that us photographers see the world a certain way and the way we shoot and edit reflects how we see the world.  I can't just turn off the way I see the world.

I have tried in the past to shoot or edit a certain way because a couple requested it and it just never worked.

So, if you aren't in love with my shooting or editing style, the simplest and best solution is to book another photographer.